So why should I be into Social Media and can I get a disease from it?
That is the question I hear all the time. I’ll try to answer the first and just tell you that you need a good anti-virus on your computer for the second… or a good doctor… they might have a pill for that!
To start with I think it would be best to answer the question first: What is Social Media? I think to answer that we need to first define what Web 2.0 means and then we can have that chat.
The concept of Web 2.0 requires us to visit some older concepts like traditional media, i.e. newspapers, radio, television. We the public have little or no real input except what we choose to watch or buy. Pretty limited. This is also referred to as industrial media. Pretty boring these days!
Then comes Web 1.0.
This is the first run into the internet that most companies made going back about 10 to 15+ years. This is pre tech-bubble burst, think 2000. During this time it was important to have a website. You would hire some kid or tech person that spoke “techanese” and ended each sentence with the exclamation, “DUDE!” I have had that person in a meeting and had to have David Jordan along to translate! Again, no real access to your content and no interaction with who you are trying to reach.
Now, enter Web 2.0! Think interactive! think quick access to content. Think everyone has a voice! It can get noisy but that is the beauty of it! Here is a video that kind of explains it.
The Machine is Us.
So web 2.0 is blogs and Facebook and Twitter and wiki’s, and, and, and… You get the point. It’s interactive. A conversation can occur.
So what does all this have to do for a local person? Well, there are some unique opportunities for those that choose to leverage them.
Blog: Blogging can give you an opportunity to work on your brand. Let’s say you are a skin care person. You would want to write on subjects like skin care in the summer, new research into getting rid of lines, moisturizes that work and ones that are bad for your skin. Get the picture? Then get your customers to sign up to read your blog. Do a Constant Contact to let them know that you have posted something. If you are on Twitter use one of the many feed products to let your Twitter followers know that you have posted.
Retailers would do well to use Facebook and Twitter to let their regular customers know what is going on. Gail Beltran Nott of The Malaya Center has used Facebook quite effectively to promote her business and to let people know when something new is going on or if there is a giveaway to be had. I was having lunch today with a friend that told me about what she got from Gail.
I also ran across an interesting article by Ian Orekondy about how retailers can use Twitter the same way. It’s just a matter of being innovative enough to get people interested in following you.
So as you can see I think the real question is not should you use social media but when will you start. Now would be the best answer!